At Pets house and care, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help with our easy exchange policy.
1. Eligibility for Exchange
Exchanges are accepted within [7–14] days from the date of delivery.
The product must be unused, in its original condition, and in the original packaging.
Proof of purchase (invoice or receipt) is required.
2. Non-Exchangeable Items
We do not accept exchanges for:
Customized or made-to-order items
Products that show signs of use or damage
Items returned without prior notice
3. How to Request an Exchange
To request an exchange:
Contact our customer service team at [email@example.com] or Phone Number:01000858805
Provide your order number and details about the item you wish to exchange
Our team will guide you through the process
4. Shipping Costs
If the exchange is due to a defect or error on our part, we will cover the return and re-shipping costs.
If the exchange is for personal preference (e.g., color or size), the customer is responsible for all
